PRIVACY NOTICE

Abode Property Leasing

ABN 28 549 973 004 (“Abode Property”, “we”, “us” or “our”)

At Abode Property and Abode Property Leasing, your privacy matters to us. We are committed to protecting your personal information and handling it in accordance with the Privacy Act 1988 (Cth) (“Privacy Act”). This Privacy Policy explains how we collect, use, store and share your personal information when you interact with us or use our services.

1. What Is Personal Information?

Personal information is any information or opinion that identifies, or could reasonably identify, an individual. This may include your name, contact details, or information relating to your property dealings.

2. What We Collect

The personal information we collect depends on your dealings with us and may include:

Your name, residential and postal address, phone numbers and email address
Property ownership or tenancy history
Information relating to a property transaction (e.g. sale, purchase, lease)
Occupation and employment details
Identification documents
Financial details relevant to applications or transactions (e.g. bank account info, rental history, payment records)
Contact details of third parties you nominate (e.g. solicitor, referee, emergency contact)

We may also collect technical data such as your IP address, browser type, and how you interact with our website through cookies or other tools.

If you provide us with someone else’s personal information, you must have their permission to do so and make them aware of this Privacy Policy.

3. How We Collect Personal Information

We collect information directly from you when you:

Submit forms through our website, in person or by email
Contact our office by phone, email, or online
Enquire about a property or service
Request appraisals or attend inspections
Sign an agreement with us or apply to rent or purchase a property

We may also collect your information from third parties, such as:

Property portals and advertising platforms
Credit reporting agencies and tenancy databases
Previous property managers or landlords
Solicitors or legal representatives
Public records (e.g. land titles, company registers)

We use website analytics, cookies and log files to collect technical data when you visit our website. This helps us improve our services and understand visitor behaviour.

4. Do You Have to Provide Your Information?

You can contact us anonymously or using a pseudonym if you simply want to make a general enquiry. However, in most cases, if you do not provide the information we request, we may be unable to provide services such as property viewings, lease processing, or responding to detailed enquiries.

5. Why We Collect Personal Information

We collect and use personal information to:

Deliver our core services (sales, leasing, property management)
Communicate with you about a property or transaction
Manage your relationship with us
Prepare contracts and agreements
Maintain property records and financial data
Verify your identity or rental suitability
Provide updates about properties, inspections, or services
Send marketing or promotional communications (where you have opted in)

You may unsubscribe from marketing messages at any time by using the link in the message or contacting us directly.

6. Who We Share Your Information With

We may disclose your personal information to:

Real estate platforms and listing services
Legal representatives involved in a transaction
Third-party service providers (e.g. IT support, CRM systems)
Property valuers, tradespeople, or contractors working on properties
Credit and reference check agencies
Utility connection providers (with your consent)
Government departments or regulatory authorities (e.g. Tenancy Tribunal, Land Titles Office)
Other parties as required or authorised by law

All third parties are required to handle your personal information appropriately and in line with privacy obligations.

7. Overseas Disclosure

We store personal information in servers located in Australia. We may disclose your personal information to overseas recipients, such as to our subsidiaries, subscribers, resellers and service providers located overseas, in order to provide its products and services and to obtain services. Except where an exception applies under the Privacy Act or other relevant legislation, we will take commercially reasonable steps to ensure that overseas recipients to whom we disclose personal information do not breach the Australian Privacy Principles stated in the Privacy Act in relation to such information.

8. How Long We Keep Your Information

We retain your personal information only for as long as necessary to meet legal, operational or service requirements. We may also retain records to meet statutory obligations, resolve disputes or ensure accurate records of transactions.

9. Access and Correction

You can request access to, or correction of, the personal information we hold about you at any time. Please contact us using the details below. We will respond in accordance with the Privacy Act and aim to action your request promptly and free of charge.

10. Security of Your Personal Information

We take reasonable steps to protect your personal information from loss, misuse, and unauthorised access. These measures include secure systems, password protection and restricted access to sensitive files. However, no method of transmission over the internet is completely secure. If you suspect your information may have been compromised, please contact us immediately.

11. Links to Third-Party Sites

Our website may include links to third-party websites. We are not responsible for the privacy practices of these external sites and recommend you read their privacy policies before providing personal information.

12. Updates to This Policy

This Privacy Policy may be updated periodically. The latest version will always be available on our website. Continued use of our services after any changes indicates your acceptance of the updated policy.

13. Contacting Us

If you have any questions about this policy, or if you’d like to access or correct your information, please contact:

Abode Property and Abode Property Leasing – Privacy Officer
Email: Ursula Reyes ursula@abodeproperty.com.au
Phone: 9531 8855
Address: 4/64 Croydon Street, Cronulla NSW 2230